Business Name: Max & Me Designs
Returns & Refunds policy
Every item in our store has been created with love, attention to detail and the utmost care. We take care in describing items as clearly as possible and in packaging them so they arrive to you safely. Please note, colours may vary slightly from what you see on your screen.
If your delivery is incorrect, damaged, or unsatisfactory in any way please email us with the details within 7 days of receiving your item and we will do our best to resolve any issues.
We take pride in the quality of our work and will only ship an item that meets a high standard. However, if you feel an item is faulty, please contact me ASAP.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All personalised orders are exempt from being returned and are non refundable, unless faulty.
Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery. Transit insurance for damage during shipment may be purchased at checkout. All claims for loss or damage during shipment need to be directed to Australia Post.
We ship with Australia Post, please check their website for an estimated shipping time. Postage is free for all orders over $50 (AUD) or a flat rate of $5 for all orders under $50. All orders shipped to Australian addresses will include tracking.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply in the destination country. Please contact your local postal service for further information or an estimate of fees. Max & Me Designs is not responsible for delays due to customs processing or third-party shipping providers.
Incorrect address/delivery details.
If any deliveries cannot be made due to an incorrect address or incorrect delivery details, the parcel will be returned to us, additional postage charges will apply for re-delivery. Max & Me cannot be held responsible for deliveries to incorrect or incomplete addresses which are provided by the customer. If the incorrect address is supplied to us and the delivery is made, the customer assumes responsibility for the entire purchase.
Max & Me keeps the information you have provided to us confidential. Any information we collect in relation to you is kept strictly secured. We do not pass on or sell any of your personal details with anyone. We use your details provided to process your order(s), provide you with customer service and to provide you with our newsletter.