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Max and Me Designs – Returns & Refunds

Every item in our store has been created with love, attention to detail and the utmost care. We take care in describing items as clearly as possible and in packaging them so they arrive to you safely. Please note, colours may vary slightly from what you see on your screen.

If your delivery is incorrect, damaged, or unsatisfactory in any way please email us with the details within 7 days of receiving your item and we will do our best to resolve any issues.

We take pride in the quality of our work and will only ship an item that meets a high standard. However, if you feel an item is faulty, please contact me ASAP.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All personalised orders are exempt from being returned and are non refundable, unless faulty.

Risk of damage, loss or deterioration to product passes to the buyer upon shipment and therefore no refunds are offered for products that are damaged during transit or after delivery.  Transit insurance for damage during shipment is available for purchased at checkout.  All claims for loss or damage during shipment need to be directed to Australia Post. 

Delivery information

We ship with Australia Post, please check their website for an estimated shipping time. Postage is free for all orders over $50 (AUD) or a flat rate of $5 for all orders under $50.  All orders shipped to Australian addresses will include tracking.

Incorrect address/delivery details.

If any deliveries cannot be made due to an incorrect address or incorrect delivery details, the parcel will be returned to us, a $10 processing fee (this is imposed by Australia Post) will be charged and additional postage charges will apply for re-delivery. Max & Me cannot be held responsible for deliveries to incorrect or incomplete addresses which are provided by the customer. If the incorrect address is supplied to us and the delivery is made, the customer assumes responsibility for the entire purchase.

Lost mail

Compensation for lost mail is not available.  Shipping upgrades to include tracking and transit insurance are available at checkout and are strongly recommended.  Any claims for lost mail are to be lodged directly with Australia Post. 

Returned mail

If a parcel is returned to sender due to non-collection postage charges will apply for re-delivery in addition to a a $10 processing fee (this is imposed by Australia Post).  


All products that are eligible for return (excludes personalised products) must be returned with the item in original condition (via Registered Mail) and a refund will be issued within 3 business days of receipt.

The buyer will be responsible for paying for return shipping costs.





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